What types of Emails can Ambassador send?
Overview
Depending on the specifics of your Ambassador program, there are several types of emails to configure for your participants and your internal team members.
Referral campaigns have their own set of transactional emails that are enabled and customized within the settings of each campaign, and triggered automatically throughout the referral journey.
If you are rewarding referrals with points or cash that can be redeemed for rewards in the Portal, you will also need to create and enable Portal Reward Emails.
From the main menu, the "Emails" section, this is where you will create each of the email templates that you'd like to send to a participant when a workflow is triggered for your advocacy program, such as when they've been issued points, a badge, a voucher code, or completed a task. You can also send other participation emails, such as a reminder about available points to redeem or send a reward instantly via email.
If you are rewarding referrals with points or cash that can be redeemed for rewards in the Portal, you will also need to create and enable Portal Reward Emails.
When a participant redeems their available points or cash value for a reward in their Portal account, the Ambassador system can send a notification email to the recipient, as well as an email or webhook notification to your team to assist with fulfillment and/or reporting.
For Custom rewards, a notification to the recipient and your team is likely required unless notification is being handled in another way.
For Voucher code rewards, a recipient email notification is required. Our system will dynamically populate the one-time use coupon code in this email.
For Tango related rewards like gift cards, PayPal or Venmo, the participant email notification is optional, as Tango or PayPal will send them one with the details, so this will be supplemental.
Ambassador can send email and webhook notifications to your team for different events.
Here is a list of what's available: