The "Support & Resources" section is located in your Ambassador Admin account in bottom left-hand navigation menu. It includes helpful information, links, and resources to assist your team when utilizing the app and service.

This article will walk you through everything you'll find in the Support & Resources section.

The first section includes the Support Package, First Response Time, and Support Contact for your account.

This is the support package your company has selected. If you have General Support, you can upgrade to Premium Support for an additional fee. With Premium Support a Customer Success Manager is assigned to your account to provide best practice guidance, strategy consultations, and program reviews.

If you would like to upgrade to Premium Support, submit a case or email support@getambassador.com.

When reaching out for support, this is the amount of time you can expect a first response from our team.

The email address for your primary point of contact at Ambassador.

Click there to visit our knowledge base for how-to guides, in-depth tutorials, FAQ's and more.

Premium Support accounts can access Ambassador's security, compliance and data processing practices by clicking there to visit the Trust Center and requesting access using your company email.

If you have General Support and your company needs access to the Trust Center, you will need to upgrade to Premium Support by submitting a case or emailing support@getambassador.com.

Click there to check the status of Ambassador applications and service for any scheduled maintenance or outages that may be occurring. While there, we recommend signing up for real-time email notifications.

Click there to access the Ambassador blog for product and industry best practice articles, white papers, and ebooks.

Need help? Easily submit a support case through that form. Remember, Premium Support can expect a response within 4 business hours, while General Support can expect a response within 24 business hours.

Have product feedback or an enhancement idea, please share it by clicking there and submitting it through the form!

For any questions or concerns about the information provided on the Support & Resources page, please reach out to Customer Success Manager or support@getambassador.com.