New and Improved at Ambassador in Q2 2025

Admin App

• [Admin 2] Manage Feedback with Communication Co-Pilot & Hiro
  Communication Co-Pilot & Hiro work to personalize messages and optimize outcomes. Learn more.
  • Use feedback, sentiment, and survey data to drive actions
  • Route messages by score, persona, or trigger type
  • AI-powered recommendations and personalization
  • Real-time learning and flow adjustments
    
    
• [Admin 2] New Email Editor for Email Automation
  If you're using the new Emails section to create and manage emails sent from an automation, you'll notice that when creating/editing an email template that it has a new look! Now you can search and find merge tags much easier with the left-hand sub-menu. 
  
  
• [Admin 2] "Workflows" are now labeled as "Automations"
  If you were previously using the new Workflows tool for Advocacy/Loyalty and Marketing/Engagement Emails, you'll find that we've renamed it "Automations".
  
  
• [Admin 2] Cookie Consent Popup now integrated with OneTrust
  Companies using OneTrust to manage their cookie consent popup can now integrate it with the Ambassador Universal Snippet.
  
  
• [Admin 1&2] Tracking UTMs added to Share Links for sharing outside of RAF channels
  Now when ambassadors click to copy their share link from a RAF widget or email you’ve sent from Ambassador, we place UTM parameters to track the source of where they paste/share their link and when someone clicks on it.
  
  
• [Admin2][Commission Table] “Date Paid” added to column and filter
  Now you can see the date a commission was paid instead of relying on the “Date Updated” date/timestamp.
  
  

• [Admin 2] Custom Branded QR Codes Now Available
  Our QR Code customization tool allows you to create multiple QR Code styles and assign them to specific campaigns. Each ambassador within a campaign will automatically see their personalized QR Code using the assigned style, making it easy to maintain consistent branding and enhance visual appeal.
  
  

• [Admin 2] Flagged Contact Reason & Description added-to/stored Contact Activity
  Now if a contact is flagged, you can find the contact reason and description in the activity history of their Contact record, even after the contact is unflagged by your team.
  
  

Portal App

• [Admin 2 / Portal 2] Save Assets for the Portal in Draft Mode
  Uploading assets to your Portal? Now you can save them in draft mode, or move them from published to draft for archive purposes.
  
  
• [Admin 2 / Portal 2] Status now available as a column and filter for Custom Content
  Have a custom tab or menu content in your Portal? Now you can easily see the status in the Admin table to determine if it’s enabled or disabled.