New and Improved at Ambassador in Q4 2024

Admin App

• [Admin 2] Enable new share channels - WhatsApp, Threads, and iMessage in the Refer-a-Friend modules on your landing page and Portal, giving your participants more ways to refer your company! Learn more about these and other share options.
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• [Admin 2] Improved click tracking with Facebook, LinkedIn and X to ensure you can report on the value of the networking effect that comes from participants sharing their link on those sites.
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• [Admin 2] Loyalty Tasks no longer require a point value, now allowing you to choose alternate ways and flows to reward task completion. Learn more about Tasks here. 
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• [Admin 2] Date/Time and Order ID now included with each order record in Loyalty Dashboard - Transaction Activity table, making it easier to search for specific orders in question. ​Learn more about the Loyalty Dashboard here.
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• [Admin 2] Landing Page settings for Referral Campaigns now provide suggested Source and Medium selections to choose from, in addition to the ability to type in your own custom field names making it easier to label source traffic from specific referral links. Learn about landing pages here. 
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• [Admin 2] Up-to 10 custom contact fields are now available by default, making it easier than ever to sync or import additional data for segmenting and workflows.
  ​Learn more about Contacts here.
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• [Admin 2] Team Member profiles now include first/last name, title, and phone number fields to make it easier for internal user management and permission audits. Learn about team members and permissions here.
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• [Admin 2] Improvements to Welcome Bonus logic and email templates, ensuring a reward for the referred-person is correctly applied and communicated. Learn about a welcome bonus here.
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• [Admin 2] Now you can manually create an Order or bulk import with a CSV within the Loyalty Dashboard > Transaction Activity table when needed.
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• [Admin 2] Reordered and named the Redeem options for setting up your Portal Reward catalog, making it easier to choose and setup the rewards available for redemption in your participants Portal account.
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• [Admin 2] Contact filter and exports now include data metrics for Loyalty points earned, redeemed, available, and expired for improved contact management and reporting.

   

• [Admin 2] Select / Setup multiple Tango gift cards for your Portal Catalog at once
  Now, when setting up/updating your Portal Reward Catalog, you can select and setup multiple Tango gift cards at once. Making it easier than ever to deploy your rewards!
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• [Admin 2] Description added to Segments table
  Now in Admin 2 > Segments table, the “Description” field is now visible from the list view for easier access.
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• [Admin 1 & 2] Tango Redemption Status Update
  Within Commission/History, the Tango Redemption Status has been updated to include all available status values, including Pending, Redeemed, Canceled, Expired
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• [Admin 1 & 2] Annual reset option added for commission bonus calculation
  A commission bonus can now be calculated on converted referrals in a specific campaign based on "All Time", "Weekly", "Monthly", or “Annual”.

Portal App

• [Portal 2] Tango Gift Card reward details now visible in the activity table
  When an ambassador redeems points or cash credit for a Tango related gift card or prepaid card in their Portal account, the details of the gift card sent to them are now also made visible to them in the Activity table > redemption activity line-item.
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• [Portal 2] Dynamic list of password requirements added
  When a user logs into their Portal account for the first time or resets their password, they will now see a list of password requirements to make it easier to setup.

Systems & API

• [System] System check to flag inactive team members
  A new system check has been put in place to flag when a team member has access to a company but has not logged in for 12+months. When flagged, the Ambassador support team will reach out to the company to recommend a review and cleanup, as well as suggest SSO adoption.
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• [System] System check to flag missing email configurations
  A new system check has been put in place to flag missing email configurations. When flagged, the Ambassador support team will reach out to notify your team and assist with resolving it.
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• [API] Filters added to Commission/All API endpoint for transaction_id and Referred Customer Email/UID
  Ability to filter the commission/all endpoint by the commission's transaction_id, as well as expand the 'email' and 'uid' parameters to include the referred customers and referring ambassador.