Here's what's new at Ambassador in Q3 2024
Admin 2
Reminder: The new Admin platform is used by you and your team to create, manage, and optimize referral, affiliate, and loyalty programs. The platform allows you to track key performance metrics, automate rewards, and make data-driven decisions to enhance program performance.
New Referral menu with Dashboard, Campaigns, Commissions, Share Links
The legacy menu options for Dashboard, Campaigns, Commissions, and Share Links are now grouped under a new menu for Referral. Learn more about the new Referral menu.
Redesigned Referral Dashboard
In addition to the new grouping, the Referral Dashboard has a new look with the addition of a second graph to view more referral related metrics at a glance, along with the Top Sources table now split into “Shares by Destination” and “Performance by Source”. Learn more about the redesigned Referral Dashboard.
Commission Management Improvements
It’s now easier to manage your commission data with the below enhancements. Learn more.
Update commissions in bulk with a CSV import.
A new view/edit button to update the details of a commission
A new button to reverse the status of a Denied commission
Commissions paid as “Manual” can now be moved back to Unpaid status
Commission data columns renamed from Rewards to Redemption Status and from Gift Card to Payment Method.
Ability to customize your preference of which Columns appear in the Commission and Contact table.
Loyalty Contact Management
Running a Loyalty program? You can tag a new or existing contact as a Loyalty participant. Learn more.
Automatically when they’re first enrolled via a Loyalty event, API, Portal Registration Form, or Refer-a-Friend module.
Manually from their existing contact record in Ambassador.
Enhancements to Low Reward Balance Notifications
Avoid running out of Tango funds, Voucher Codes, or Coupon Codes with an automated email or webhook notification! These new notification options include flexibility to set your preferred low-balance threshold and notify any member on your team who is responsible for adding more funds or generating more codes. Click below to learn more.
New reCAPTCHA for enrollment, sharing, and coupon codes
Enable reCaptcha to protect against bot activity spamming your Portal Registration Form, Refer-A-Friend (RAF) modules, and gated Welcome Message modules. Click below to learn more.Update to Share Links to protect against phishing attacks
To protect against phishing attacks, we will no longer carry through URL parameters that are added on to the end of an existing share link.
Example Share Link: https://referral.getambassador.com/mzwlM
Example of what is no longer supported = https://referral.getambassador.com/mzwlM?op=logout&url=http://evil.com
URL / UTM parameters are still supported and passed through when added to:Landing Page Parameter field within Campaign setup in the Admin
Landing Page URL within Campaign or Share Link setup in the Admin
Landing Page URL within Share Link setup in the Portal
Additionally, if you or your ambassadors would like to track performance of different sources or mediums, you can utilize the Multiple Share Link feature.
Click below to learn more about:
Other User Experience & System Improvements
Admin 2
Renamed some metrics in the Loyalty Dashboard, and added a column for date/time of transaction within the Transactions table of Loyalty dashboard.
Added pagination to Contact profile Activity Feed.
Removed deprecated Tango visa products.
Added form validation to Campaign Portal Share Messaging and Campaign Emails.
Improved field drop-down experience for all tables.
Fixed import error file downloads.
Corrected login URL for Admin 2 users within User Access email.
Referral Campaign URLs - Made fields for Source & Medium a choice of open text boxes or picklist.
Portal 2
The Desktop and Mobile Portal view now switches between Dark and Light modes based on your custom settings.
Improved error message handling during reward catalog redemption when there are insufficient Tango funds.
New profile image editor.
Graphs on Stats page now use custom labels for first/second referral event data.
Added helper text to longer share links in the Share Links table.
Resolved issues with Portal password resets and login page customizations.